Refund policy

Due to the nature of our food products, food safety regulations, and their expiration dates, all sales are final. We do not accept returns or exchanges.

However, we stand behind the quality of our products. If your order arrives:

Damaged
Incorrect
Or with a quality concern

Please contact us within 3 business days of delivery, and include:

Your order number
Photos of the product and packaging
A description of the issue

We will review your claim and may offer:

A replacement
A partial/full refund
Or store credit, at our discretion

All refund or replacement requests are handled on a case-by-case basis.

No refunds will be given for:

Mistaken orders by the buyer
Delays caused by shipping carriers
Taste or texture preferences

Thank you for your understanding and for choosing Agratura.